RETURNS AND REFUNDS
You can request a return for any item purchased on Inter Online Store within 30 days of the delivery date.
Orders can be returned free of charge in a single request. However, any subsequent return requests from the same order are made at your own expense.
Returned items must comply with our Return Policy:
• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• The package can only be shipped from the same country it was delivered to
• The purchase was done online on store.inter.it
• Less than 30 days have passed since the courier delivered the order
If all the above conditions are met, then simply fill in the Return online form to start the return procedure:
• Place the items inside a box (preferably the original one), together with the Returns Note you found within your order parcel, filled in
• Replace the shipping label on the box with the pre-paid printable DHL return label you will receive with the Return Creation email
• Contact DHL to arrange the pick-up
We normally verify and process returns within 4 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please visit our Legal Area.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
• Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
• PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
• SOFORT Banking: Your refund will be issued directly to your Bank Account. You can check your refund logging in to your online banking account or by contacting your Bank. When you receive our refund confirmation email, please allow up to 5 days for the refunded amount to be visible on your bank statement.