HELP

FAQ

As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

You can use a different courier than the one that delivered the package, but in this case the shipment will be at your own charge. Please send the return to the following address:


Inter Online Store

C/O EPI S.r.l.

Via Morelli 1

20054 Segrate (MI)

Italy



Keep in mind that if you do not use our return label, Inter Online Store is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. 

We remind you that the return with DHL courier is always free for orders placed on the Inter Online Store but if you have to return the products of the same order at different times, returns by courier following the first will be at your expense.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy.

The promotional codes of Inter Online Store give you access to exclusive offers. To receive Promocodes, subscribe to our Newsletter.


To take advantage of a promotion, enter the code in the appropriate field at Cart and click "Submit". Only one promotional code can be used for each order.


If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

We accept the following payment methods:


• Visa

• Visa Electron

• MasterCard

• Union Pay

• American Express

• JCB

• Discover

• Dinners Club

• Rechargeable credit cards

• Maestro

• PayPal

• Amazon Pay

• Google Pay

• Apple Pay

• Alipay

• WeChat Pay

• Sofort Banking


For your safety, security checks are taken on all payments made to us at the time of purchase.

For more information, visit the Payment Methods page.

EXPRESS SHIPPING € 7,00


Your order will be delivered in 1-2 working days from when the courier takes charge of it.


Please allow extra time for personalized products: should your order contain custom items, you need to consider 1-2 additional working days.


We deliver with DHL courier, from Monday to Friday during business hours, excluding national holidays.


For more information, visit the Shipping page.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Track Orders and Returns page. If you are a registered user, you can find all information related to the order in your My Account page


Don't have an account yet? Register now to enjoy exclusive services.

If your order has not been delivered within the estimated period, we suggest that you:


• Check the order status: in the Orders section for registered users; or by entering the Order Number from the confirmation email in the Track Orders and Returns page


• Check that the address indicated for the delivery is correct


• In the case of a missed delivery, please contact DHL, the courier in charge of the shipment, at

199 199 345


For further assistance, contact us, we will be happy to assist you.

You can request a return for any item purchased on Inter Online Store within 30 days of the delivery date.


Returned items must comply with our Return Policy:


• They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included


• The package can only be shipped from the same country it was delivered to


• The purchase was done online on store.inter.it


• Less than 30 days have passed since the courier delivered the order


If all the above conditions are met, then simply fill in the Return online form to start the return procedure:


• Place the items inside a box (preferably the original one), together with the Returns Note you found within your order parcel, filled in


• Replace the shipping label on the box with the pre-paid printable DHL return label you will receive with the Return Creation email


• Contact DHL to arrange the pick-up


We normally verify and process returns within 4 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.


For further information on the conditions for exercising your right to return, please visit our Legal Area.

You can check the status of your return at any time on the Track orders and returns page.

Unfortunately it is not possible to return a personalized item.

Once we receive your returned item(s) at our warehouses, we will refund you to the same payment method used when making the purchase.

Absolutely. We keep your personal information confidential and only give it out with your consent or if legally permitted. For further details, read our Privacy Policy.


If you have not found the answer to your question, please contact our Customer Care team.